EasyStore Support Center

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Getting Started

1. What does EasyStore offer?

EasyStore is an easy-to-use tool that allows you to easily create your own online store without web designers or developers required. You can organize your product, manage your orders & customer information and customize your store with the simplified management tool built-in the platform. 

2. Do the plans include domain name? 

No, you may purchase through us or use your own domain name. Learn more on Domains

3. Can I use my own domain name?

Yes, you can. Learn more on how to point your domain name to your EasyStore

4. Can I create my personal email accounts (e.x. sales@test.co) if I purchase a domain name through EasyStore?

No, we do not provide email hosting. You may purchase an email hosting from a third party service provider and add the MX in your domain DNS setting. If your domain is purchased from EasyStore, you can follow this guide: https://help.easystore.co/articles/6369-add-mx-record-email-hosting

5. Can I upgrade my plan anytime?

Yes, if you're subscribing to our monthly plan, you can simply upgrade your plan through your Account page; if you're subscribing to our yearly plan, the system will show you the remaining balance that will charge to you and you can proceed to upgrade if you're agreed to pay the amount. 

6. Am I able to import & export contents with Easystore? 

Yes, you're able to import & export your products & customers' information. 

7. Can I cancel my account at any time?

Yes. If you ever decide that EasyStore isn’t suitable for your business, you may cancel your subscription on 3 working days before your next expiry date. We won't force you to stay. You may still be able to run your store until the expiry date and no charges will be made unless you reactivate your subscription. 

8. Does EasyStore provide a refund?

We do not provide refunds. You may sign up our free trial to explore if it is a right platform for your business. You can also cancel your subscription any time (as long as it's 3 working days before your next expiry date).

9. Does EasyStore offer any discounted plans?

Yes. We offer a 16% discount (a complimentary of 2 months usage) on our plans when you subscribe annually.

10. Can I operate few websites within one EasyStore account?

One subscription (account) is entitled to run one website.

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